推 bobo33 :大推 10/12 19:17
感謝版友的回應，在問過專業人士意見後
處理方式如下：
Lloyds TSB bank has made some errors on this account. The account holder
should raise her complaints to the Lloyds TSB bank complaints team. If the
account holder is not satisfied with how Lloyds TSB bank feedback to her, she
can even raise the complaints again and ask for a manager to handle this case.
1. After Jul 21, the account balance is GBP20.96, thus there should be
NO overdraft fee charge on Aug 02 and Sep 01, neither the overdraft interest
charge on Sep 01.
2. Since the balance is GBP20.96, the TSB bank need to pay the net
interest to this account on Aug 02 and Sep 01 instead.
3. Lloyds TSB need to correct the above errors and refund the related
money immediately. Further Lloyds TSB need to make sure not to make this
similar mistakes happen again in the coming future. The account holder can
also emphasis that she is not in the U.K. all the time. It costs her a
fortune to call to the UK and ask Lloyds TSB to correct their errors.
In the end of the letter, better to mention some sentences like: We all know
Lloyds TSB is a decent bank with good reputation and will treat customers
honestly and helpfully. Lloyds TSB should be able to review this case and
give the account a proper feedback and refund.
Hope this will help.
也希望可以幫助版上有類似情況的版友。
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有認識我的朋友們請不要擔心，這不是發生在我身上
發表文章的話我是想說以第一人稱代述文章看起來會比較簡單一些...
感謝大家 : )
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