Re: [心得] 國泰誇張的服務

[hedonist891 (hedonist)]

今天收到的回應：

Dear XXX

Thank you for completing an online feedback form and advising your
mother’s recent travel experience from Chicago to Hong Kong.

We are sorry to learn of your disappointment with the lack of
attentiveness displayed by our cabin crew and hope you will accept our
apologies for any poor impression created. Our cabin crew are expected
to provide courteous and professional service to our passengers at all
times. We regret that we failed to meet your expectations on this
occasion and kindly convey our apologies to Ms OOO.

We also thank you for taking the time to share your feedback on the
level of service received at the Chicago International Airport.

Customer feedback is important to us, as it helps us look at how we can
continue to improve our service standards, and rest assured that your
comments have been forwarded to the relevant departments. I sincerely
hope we will be able to use your feedback constructively and you will
see an improvement in the future.

We thank you for choosing Cathay Pacific and look forward to the
pleasure of being of service again soon.


Yours sincerely

Cyneca Fernandes
Customer Relations Executive
Customer Relations Department
Cathay Pacific Airways


關於這封信就不多作評論了。

--
※ 發信站: 批踢踢實業坊(ptt.cc) 
◆ From: 111.251.203.113
推 Homeshadow:魚翅不是都會給點里程做補償@@
→ cchris:國泰很有禮貌的道歉了; 看完信kimochi應該好很多了吧
推 paxie:看起來是早就打好的公式文，換個名子地點而已
推 hrules:公式文+1  而且完全沒有action item
推 suckurass:絕對保正是制式的！換個名字填一填..30秒..done
推 PCH800618:制式的公式文...至少有回總比沒回好...
推 xxhunter:看不出重點 誠意在那??
→ feybear:通常你下次的訂位第一個航段就會被系統直接升等
→ feybear:之前投訴時剛好有還有訂位，國泰回覆時我的訂位就升等了
推 NEX5:通常
→ lancerow:表示國泰認為此狀況的處理方式符合他們的policy
→ lancerow:不是爆料、投訴就代表有理。事前的預防絕對比事後的抱怨
→ lancerow:有效。空服員的角色不是替子女特別照顧自己的媽媽
→ lancerow:做子女的如果擔心，請多花機票錢伴飛...
→ lancerow:不論是全家回台探親、全程伴飛，或伴飛至SFO或LAX轉CI/BR
→ lancerow:效果絕對比期待別人去特別關注自己的母親好且直接
→ WhoopsNow:推樓上 放老人家獨自坐芝港線那麼長途