[情報] ANA連續第二年獲得Skytrax 5星評鑑

[andy30093 (Andy)]

ANA連續第二年獲得SKYTRAX 五星殊榮

目前全球只有4家航空公司得到連續兩年五星的肯定

分別是新加坡航空、國泰航空、卡達航空、以及這次的全日空

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源自ANA官網：http://www.ana.co.jp/eng/aboutana/press/2013/140317.html

              ANA receives SKYTRAX's highest 5-Star rating
                   -Awarded for the 2nd year running-
           1 -ANA is the only 5-star rated airline in Japan-


TOKYO, March 17, 2014 –ANA Group has been awarded 5-Stars for the second
year in a row by SKYTRAX(*1), the world's leading airline and airport review
specialists (http://www.airlinequality.com/). Only four airlines(*2) earned a
5-Star SKYTRAX rating in 2014, and ANA is the only airline in Japan to
receive this prestigious award.

The official SKYTRAX 5-Star Airline Ranking honors those airlines which are
delivering consistent and inspired 5-Star service to their customers across a
range of more than 800 categories of airport and onboard services.

This achievement is testament to the consistently high levels of service
provided by ANA’s frontline staff, from the airport to the cabin. It also
recognizes the service enhancements ANA has made during the year. This
includes expanding the range of services available and better catering for
international passengers who are increasingly choosing to fly with ANA.

Over the past twelve months, ANA has made a number of changes to improve the
customer experience. In-flight services have been enhanced with the
introduction of more video and audio entertainment channels, luxury beauty
products, blankets and pillows. ANA also introduced 'THE CONNOISSERS'(*3) and
Hakata Ippudo ramen(*4) during the year, a team of world renowned chefs and
beverage specialists who produce meals and drinks for international and
domestic flights.

In addition to in-flight service enhancements, ANA is also making
improvements to its airport lounges. Seating capacity at the lounge of Haneda
Airport international terminal has been increased by 30% and, on March 30
2014, ANA will open extended lounges at Haneda Airport, with the amount of
seats and shower stalls more than doubling. ANA is also opening a new
restaurant in the ANA SUITE LOUNGE at Haneda Airport.

As an international measure of quality and customer satisfaction levels, this
award is an important part of ANA's business strategy to ensure it is
recognized as a leading airline across the globe. ANA will continue to raise
the bar in terms of the quality of goods and services it offers, providing
inspired service as well as safe, high-quality air travel to customers around
the world.

(*1) SKYTRAX, established in 1989, is an airline consulting and rating
company based in London, UK. In addition to the Airline Star Ratings, which
ranks airlines between 1-Star and 5-Star, the company also organizes the
World Airline Awards, which are based on an evaluation of more than 200
airlines assessed each year using SKYTRAX's own online questionnaire and
various other customer surveys. The World Airline Awards first recognized ANA
in 2011 through the World’s Best Airport Services and Staff Service
Excellence, Asia Award. ANA collected another World Airline Award in 2012 as
Best Transpacific Airline. In 2013, ANA was awarded World’s Best Airport
Services and Best Cabin Cleanliness.
(*2) Singapore Airlines, Cathay Pacific Airways, Qatar Airways and All Nippon
Airways
(*3) Beginning on September 1, 2013, this program has offered food and drink
service on international routes (departing Japan), and food service to
premium class customers on domestic routes.
(*4) Beginning on June 1, 2013, this product was offered to routes to North
America departing from Japan (excluding Honolulu) and European routes.

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推 nelsony1216:先恭喜，但之前是誰說只要3-4-3就不給5星啊？
推 Homeshadow:大概還沒大規模實施吧XD
→ Homeshadow:所以海南、馬航跟韓亞都沒了
→ sinohara:所以3-4-3等到確定拿到後再改出來
推 leeles:6-6 也會跟著登場嗎？  6星級喔
→ LoveArwin:B777有對6-6座椅配置做認證？
推 she520328:6-6計時逃生那關就不會過了吧 一條走道疏散太慢
推 nelsony1216:雙走道變成單「雙人走道」照樣90秒無誤xD（誤