Joerg Sonnenberger wrote:
> I don't know if there are any issue trackers out there which support
> (a) adminstrative handling of entries like opening/closing of entries
> for a limit set of people
> (b) additions of comments / annotations to existing reports for all
> registered users
Request Tracker (www.bestpractical.com) is the other product I was looking
at. I've been using this at work for a while now, so I'm more familiar
with this than Bugzilla.
RT uses an email as the base "ticket" in the system; it's originally
oriented towards support mail, but with some custom fields, it could work
as a bug tracker.
Interestingly, you can associate an email address with a 'queue', so that
customers can send mail to an address, and then replies can be made through
email or through a web interface, or comments can be made internal to the
bug system. It may be possible to, for instance, subscribe a RT-facing
email address to bugs@ and then tickets will be created and updated by
regular bugs@ traffic, in addition to anything added manually to the queue
in RT. This way, people still can use bugs@ but the matters brought up on
the list can be tracked and classified independent of the user.
I'll test this out and see how workable it is.