推 coba35:推~ 上次skype莫名其妙帳號進不去也是用類似這樣的客服解決 08/20 11:37
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→ coba35:mail給我,然後說不清楚我的問題..就沒下文了?! WTF... 08/20 11:39
原文在MOBILE 01
http://www.mobile01.com/topicdetail.php?f=631&t=3509778&m=s&s=24&last=45672408#45672408
昨天有急用所以想要透過Windows 8 Store買了威力導演的Powerdirector Mobile。
我的地區切換成美國，所以是透過美國市集購買，價格是14.99美元，但是還有另外的稅
金，總共換算下來，paypal共收我500多台幣)。目的是要來剪影片，影片剪起來真的還滿
直覺的，做的很好，但是沒想到剪完的片段一定要套用其中一個主題和配樂!!!完全不符
合我的需求，所以想說來試試看能不能退費，畢竟500元算是滿多的，(當然如果超級好用
的話倒也還好)。
我先去到台灣微軟的官方網站>技術支援>技術支援首頁>取得專業人員協助
>Windows>Windows 8>Windows 商店與應用程式，在取得一個副主題的地方選擇取得退款
。
讓我意外的是選擇真的很多，裡面還有社群支援、用類似skype的訊息聯絡客服，最好的
還是可以輸入電話號碼，請微軟的工作人員打給你，到這裡心裡就默默的為微軟加了很多
分。
我選了第二個，開啟一個像msn的東西，跟客服人員聯絡，但是因為我是在美國市集購物
，所以工作人員就幫我轉到美國的客服了，值得一提的是，即時通版的客服好像是24小時
的，因為我是在台灣時間早上11點多連絡，在那邊應該已經是晚上11點左右了。也因為這
樣，排了大概第四個才連絡上。
總之，連絡上了以後，聊了幾句就成功退款了！客服還提供如何記錄連絡對話。反正就
是心情大好。不過我有疑問的是，連美國都可以這樣說退就退，Google到底在屌什麼呢？
會花錢買軟體的人，就會一直花錢買，但在茫茫軟體海中，對我們說風險真的很高，
Google只小氣的提供15分鐘退費，就好像在指責我們花錢的人貪小便宜一樣，想到就覺得
不舒服。我在微軟的WP商城和WINDOWS 8都有退費過幾次，但那真的是因為軟體太爛了。
到目前為止我所付的錢遠超過我退的錢(光是兩個月9.99美金的音樂訂閱服務就超過威力
導演的價值了)，對我來說，我必須要有遇到爛軟體可以退費的保障，我才願意花錢，所
以我想我暫時都不可能在Google Play買東西。良好的退費體驗和付費軟體提供試用才是
鼓勵消費者的因素，指責消費者會貪小便宜真的像是付你錢還要打我臉，真的令人很不爽
快。
以下給大家對話紀錄供大家參考。
世界上叫榮光的應該很多吧哈哈，我就不改我的姓名了呵。
Walker S: Hi thanks for visiting Microsoft billing support. My name is
Walker. Please give me a moment to review the details for your contact with
us today.
榮光: thank you
Walker S: Hi I see you are wanting to get a refund on an application you
purchased is that correct?
榮光: Yes
榮光: How can I do it?
Walker S: No problem I will take a look at your account and see if I can see
the charge. Did you purchase this on a windows phone or a windows 8 computer?
榮光: I purchased it on my Windows 8 device.
榮光: via paypal
Walker S: Okay are you referring as through a windows 8 phone? Or a windows
8 computer?
榮光: Windows 8 PC
榮光: Acer S7
Walker S: Okay let me take a look at your account. This may take me a few
minutes.
榮光: No problem
Walker S: Okay and how much was the application?
榮光: 14.99
榮光: the tax is 1.42
Walker S: Okay and was that purchased today by chance?
榮光: Yes
Walker S: Okay let me take a look here this will take me a few minutes.
榮光: less than three hours ago
Walker S: Alright you are all good to go!
Walker S: We refunded that application for you.
榮光: Thank You very Much!!!
榮光: It's quite a pleasent experience!
Walker S: Is there anything else I can help you with?
Walker S: It's been my pleasure!
榮光: when will i know the refund has been paid?
Walker S: Usually takes about 24-72 hours for that to get back to your
account.
榮光: Got it. I just saw it in my paypal account.
榮光: Can I ask one more question about xbox music?
Walker S: I can do my best to answer that for you. What is the question?
榮光: I have xbox music pass.
榮光: However,
榮光: I notice some of the songs are not included in the pass so I'll have to
buy it individually
榮光: After the purchase, if i lost the local file, will i be able to
download it again from the cloud?
Walker S: Hmmm that I am not to sure about. That you may want to get in
contact with xbox for some assistance with that. You can go to
xbox.com/support for assistance and request a call on there if you would like.
榮光: Okay then.
榮光: I have no other questions. Thank you!
榮光: Bye!
Walker S: Okay have a good rest of your day! If you would like a record of
our chat today either click on the envelope in the circle above to email this
to yourself or you can also print it if you would like. Also please close the
chat by clicking the gray X below the red X.
--
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※ 編輯: Lumia520 來自: 1.166.112.90 (08/20 11:15)