→ peregrinus:看來顧客抱怨信一開始就要寫重話.. 12/25 10:20
推 vicwk:我買過一顆MSR爐頭會漏瓦斯 寫mail去美國原廠說明一下 就叫 12/25 14:34
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持續跟montbell抱怨
之前寄的信沒人理
又從線上再傳一次
內容有說了一點重話
諸如"我有蠢到把風衣拿去用熨斗燙嗎之類的"
終於有回應了
看來我要把東西寄回去看看囉
大家參考看看
Dear 匿名
My name is 匿名. I am working at MontBell International Sales
Division.
First I am truely sorry for making you upset with our insufficient response.
Please understand that we have strict quality inspection procedures upon our
service and have all the products rigorously evaluated before making any
decisions. Please accept our sincere apologies for having someone send you an
assumption without a through evaluation. If you will allow us, we would like
to evaluate the jacket and report to you in detail.
Since we currently do not have an office stationed in Taiwan, we would
appreciate it if you could send the item to our distributor's office. We have
already asked our distributor to forward the item as swiftly as possible.
I appreciate your kind understanding in advance.
Sincerly yours,
匿名
MontBell Co., Ltd.
International sales divition.
※ 引述《SYOTEN (曠工的礦工)》之銘言：
: http://picasaweb.google.com.tw/syoten/guHKvH#
: 這件大概買了四年吧 在登山友買的
: 只有偶爾穿一下一年大概穿沒幾次
: 平常都放在衣櫃裡
: 沒用洗衣機洗過 只用清水沖過
: 防水透氣的goretex膜倒是還很健全
: 每想到貼合處整個脫落
: 對這個品質有些失望
: 倒不如用縫的
: 不知道該如何做處理
: 之後在來寄信給原廠看看好了
: http://picasaweb.google.com.tw/syoten/Montbell#
: 另外montbell的風衣上面的貼合的東西也很快的脫落
: 不到兩年吧
: 跟原廠聯繫後
: 他們卻說是不是我拿去用熨斗燙過
: 叫我自己清一清
: 回信後他們就來個不理不睬對其售後服務相當失望
--
※ 發信站: 批踢踢實業坊(ptt.cc)
◆ From: 140.112.25.172
※ 編輯: SYOTEN 來自: 140.112.25.172 (12/24 23:06)