→ usread:更正: respond 之前多了一個 to 05/28 21:03
推 lifegetter:oops...my bad, you are right on "trumps" 05/29 00:41
推 lifegetter:i should have read it more carefully :( 05/29 01:04
※ 引述《ttak (無可救藥的浪漫主義)》之銘言：
: For example, prompting a sales person to simply open a second
: register when a long line begins to form gets more to the root of
: the problem. "This is what trumps getting more bodies --
: getting more staff to show behaviors that are sensitive to consumers' needs."
: 舉例來說, 當排隊的民眾越來越多時, 派一位銷售員開放另個收銀台,
: 就比前者(前者: 雇用更多的銷售員在店裡) 更能觸及問題的本身.
: "This is what trumps getting more bodies--
: 使員工藉由行為表達他們對顧客需求的敏感度"
: 請問this is what trumps getting more bodies 應該如何翻譯? 謝謝各位!
trump:
if you trump what someone has said or done, you beat it by saying or doing
something else that seems better.
trump在此指更好的一招
這段的大意是說:僱用更多人工, 不如提高員工對顧客需求的敏感度
making more of your staff to respond to your customers' needs
beats (i.e. trumps)
hiring more staff/bodies
"getting more staff to show behavior..." = "what" trumps getting more bodies
僱用更多員工是一個法子
但什麼法子更勝過這個法子呢
就是使(現有)員工更意識顧客的需要
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