British Airways to charge ￡30 for changing ticket names
21 Nov 2008
British Airways is to introduce a service fee of ￡30 to reissue a ticket due
to a misspelled name. The new charge comes into effect on 1 December and
applies to bookings made through travel management companies.
Names on tickets can only be changed where documents can be provided to prove
that there is no change of passenger – e.g. where a customer has made a
reservation in their married name, but the passport still shows the maiden
name.
Travel management companies can still make changes, or ask BA to do so on its
behalf, prior to ticket issue free of charge.
BA’s move, which aligns the fee with those made through direct channels,
follows the introduction of a similar ￡30 fee by Virgin Atlantic on 1
November.
Travel management companies say the move clarifies the airline’s previous
rules which were sometimes unclear.
Norman Gage, director of businesstravel at the Advantage consortium, told
businesstravelworld.com: “We constantly ask travel bookers to check names
provided are exactly as in passport but still mistakes are made. Often a
client will only check a ticket after issue. They may then advise us of a
small spelling mistake in a name. The rule is then a matter of
interpretation. As a TMC we need to know that our airline partners have the
ability and resource to correct a ticket when an honest mistake has been made
and it is only right that they should charge for this…I would like to think
that BA and other airlines are waking up and realising that most mistakes are
just that – a mistake – and, as partners we just need to fix it for our
mutual clients."
http://www.businesstravelworld.com/page.cfm/action=Archive/ArchiveID=6/Entry
ID=1367
http://0rz.tw/2e56Z
--
RAISE THE FIST OF THE METAL CHILD!
--
※ 發信站: 批踢踢實業坊(ptt.cc)
◆ From: 220.133.220.118