97 期末考考題
1.Define a group support system(GSS). List the advantages of
distance learning.
2.Define creativity and list the ways that GSS(CSS) can enhance creativity.
3.What are the key differences between an EIS and an ESS? Describe
frontline decision-making.
4.Describe the benefits of customer relationship(resource)
management(CRM) systems.
5.Compare and contrast the capabilities of PLM, BPM, BAM,
SCM, and ERP.
6.Define explicit knowledge. Why is it also called leaky knowledge?
Define tacit knowledge. Why is it also called sticky knowledge?
7.List the steps in the cyclic model of knowledge management. Why is
it a cycle? Explain the roles of a community of practice.
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