推 lovelykuraki:這篇應該要M或是納入精華區啊 = = 03/16 14:25
我在3月初offerpal的功能被封鎖
我03/05星期五晚上有連絡Offerpal support team(support@offerpal.com)
寫著我在Happy Fish Bowl的offerpal功能遭到封鎖,並附上Facebook上的UID號碼
以下是03/06上星期六晚上7點多回覆我的
============================================================================
As you know, we have previously manually credited you for numerous verified
offers. These credits should now available within your account. With each
manually credited offer, you should have received additional information from
Offerpal to assist in ensuring completed offers are auto-credited. Offers may
fail to auto-credit for a number of factors, including:
Offer Eligibility Requirements: Additional eligibility requirements vary by
offer, but all offers typically include the following requirements:
- limited to 1 completion per a household
- limited to new members or signups
Web Browser Requirements: Your web browser must be configured properly in
order to allow the advertisers to properly track an offer completion.
- JavaScript is enabled
- Images are enabled
- "Accept 3rd Party Cookies" is enabled.
Unfortunately at this time, due to the high number of completed offers that
have failed to auto-credit, our policy with the game publisher requires we
disable further offers from your account. We apologize for the inconvenience,
but your account will no longer be able to initiate offers through Offerpal.
This action has no affect on your ability to play the game, and any unused
credits previously received will remain in your account.
The game publisher may request we reenable offers to your account. You may
wish to contact them and ask they contact us on your behalf. We are unable to
reenable offers to your account without the game publisher's approval.
Regards,
Stacy
Offerpal Support
不知道是不是在推託,所以我回信給他提出反駁並說明我沒有重複索取元寶以及濫用
offerpal功能
並說明我會聯絡遊戲開發商請求恢復我的offerpal功能
=============================================================================
我03/08星期一中午寫信給
http://www.facebook.com/apps/application.php?id=215779025017
按了左下方的聯絡程式開發者,接著下午6點多 6waves support (cs1@6waves.com) 回覆
我,信件如下:
Dear user,
We have contacted Offerpal regarding your case and currently waiting for a
reply. We will notify you once we received an update.
Thank you for your support.
Best regards,
6waves Support
============================================================================
6waves於03/09下午三點多回覆我
Dear user,
We have contacted Offerpal to reactivate your account. Your account should be
restored very soon.
Should you have more questions and concerns, please contact us again.
Best regards,
6waves Support
=============================================================================
但是到03/12都沒有恢復offerpal的功能,所以我又寫了信給6waves,說明offerpal還沒有
解除封鎖,6waves在03/15回信給我
Dear user,
We have contacted Offerpal again for reenabling your account.
Should you have more questions or concerns, feel free to contact us again.
Thank you for your support.
Best regards,
6waves Support
=============================================================================
今天6wvaes給了我一封信,說明offerpal support team已經開啟我的offerpal功能,今天
上去確認已經可以正常使用offerpal功能
Dear user,
We have received an update from Offerpal regarding your account. Please refer
to the following message.
---------- Forwarded message ----------
Greetings, (offerpal support team 回信給6waves team)
We have reset the customer account status. Please try the transaction again
and let us
know if the problem persists.
Thank you.
Vinoth
Offerpal Support
=============================================================================
PS,不好意思,請不要來信問我信件內容要怎麼寫,因為我不知道你的狀況,
大致上一開始我是寫我的facebook UID以及何時被封鎖,
封鎖前使用offerpal次數以及最近幾次的申訴內容
只要你據實呈述並提出說明應該都會得到正面的回應,
希望對於正常使用offerpal功能卻被封鎖的玩家有幫助
直接寫信給6waves support team(cs1@6waves.com)反應,才能有效得到處理
以上希望對大家有幫助
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