http://www.zagat.com/fastfood
The 2009 Zagat Fast-Food & Full-Service Chains Survey
Most Popular Chains
Fast Food – Large Chains*
1. Panera Bread
2. Chipotle
3. In-N-Out Burger
4. Chick-fil-A
5. Au Bon Pain
Fast Food – Mega Chains**
1. Subway
2. Wendy's
3. McDonald's
4. Taco Bell
5. Burger King
Quick-Refreshment Chains
1. Starbucks Coffee
2. Dunkin' Donuts
3. Cold Stone Creamery
4. Jamba Juice
5. Ben & Jerry's Scoop Shops
Full-Service Chains
1. P.F. Chang's China Bistro
2. Cheesecake Factory
3. California Pizza Kitchen
4. Outback Steakhouse
5. Carrabba's Italian Grill
* Up to 5,000 U.S. locations
** More than 5,000 U.S. locations
Best Burger
1. In-N-Out Burger
2. Wendy's
3. Burger King
4. McDonald's
5. Whataburger
Best French Fries
1. McDonald's
2. Burger King
3. In-N-Out Burger
4. Wendy's
5. Chick-fil-A
Best Salads
1. Panera Bread
2. Wendy's
3. McDonald's
4. Au Bon Pain
5. Corner Bakery Cafe
Best Fried Chicken
1. KFC
2. Popeye's
3. Bojangles' Famous Chicken 'n Biscuits
4. Church's Chicken
5. Culver's Frozen Custard
Best Grilled Chicken
1. Chick-fil-A
2. Panera Bread
3. Wendy's
4. Chipotle
5. El Pollo Loco
Best Value Menu
1. McDonald's
2. Wendy's
3. Taco Bell
4. Burger King
5. Arby's
Best Coffee
1. Starbucks Coffee
2. Dunkin' Donuts
3. Peet's Coffee & Tea
4. McDonald's
5. Caribou Coffee
Best Value
1. McDonald's
2. Wendy's
3. In-N-Out Burger
4. Subway
5. Chipotle / Taco Bell (tied)
Top Ice Cream/Custard
1. Ben & Jerry's Scoop Shops
2. Rita's
3. Culver's Frozen Custard
4. Baskin-Robbins
5. Carvel
Top Smoothies/Frozen Yogurt
1. Smoothie King
2. Jamba Juice
3. Pinkberry
4. TCBY
5. Orange Julius
Best Milkshake
1. Ben & Jerry's Scoop Shops
2. Dairy Queen
3. McDonald's
4. Cold Stone Creamery
5. Wendy's
Top Rated Among Large Chains
Top Food
1. In-N-Out Burger
2. Panera Bread
3. Papa Murphy's
4. Chipotle
5. Chick-fil-A
Top Facilities
1. Panera Bread
2. Zaxby's
3. Corner Bakery Cafe
4. Atlanta Bread Co.
5. In-N-Out Burger
Top Service
1. In-N-Out Burger
2. Jimmy John's
3. Papa Murphy's
4. Chick-fil-A
5. Chipotle
Top Rated Among Mega Chains (more than 5,000 U.S. locations)
Top Food
1. Wendy's
2. Subway
3. KFC
4. Taco Bell
5. Pizza Hut
Top Facilities
1. Wendy's
2. McDonald's
3. Subway
4. Burger King
5. KFC
Top Service
1. Subway
2. Wendy's
3. Domino's Pizza
4. McDonald's
5. Pizza Hut
Top Rated Among Quick-Refreshment Chains
Top Food
1. Ben & Jerry's Scoop Shops
2. Rita's
3. Smoothie King
4. Jamba Juice
5. Peet's Coffee & Tea
Top Facilities
1. Caribou Coffee
2. Coffee Bean & Tea Leaf
3. Peet's Coffee & Tea
4. Starbucks Coffee
5. Pinkberry
Top Service
1. Coffee Bean & Tea Leaf
2. Caribou Coffee
3. Peet's Coffee & Tea
4. Rita's
5. Starbucks Coffee
Full-Service Chains
Best Burger
1. Red Robin
2. Ruby Tuesday
3. Cheesecake Factory
4. Steak 'n Shake
5. Chili's Grill & Bar
Best Steak
1. Outback Steakhouse
2. LongHorn Steakhouse
3. Texas Roadhouse
4. Cheesecake Factory, The
5. Carrabba's Italian Grill
Best Salads
1. Cheesecake Factory
2. Olive Garden
3. California Pizza Kitchen
4. Ruby Tuesday
5. Applebee's
Best Coffee
1. Cheesecake Factory
2. International House of Pancakes
3. Cracker Barrel
4. Denny's
5. Waffle House
Best Breakfast
1. International House of Pancakes
2. Cracker Barrel
3. Denny's
4. Bob Evans
5. Waffle House
Best Appetizers
1. Cheesecake Factory
2. P.F. Chang's China Bistro
3. T.G.I. Friday's
4. Applebee's
5. Outback Steakhouse
Best Desserts
1. Cheesecake Factory
2. Friendly's
3. P.F. Chang's China Bistro
4. T.G.I. Friday's
5. Olive Garden
Best Value
1. Cheesecake Factory
2. Olive Garden
3. Cracker Barrel
4. California Pizza Kitchen
5. Outback Steakhouse
Top Rated Among Full-Service Chains
Top Food
1. P.F. Chang's China Bistro
2. Carrabba's Italian Grill
3. Cheesecake Factory
4. California Pizza Kitchen
5. Romano's Macaroni Grill
Top Facilities
1. P.F. Chang's China Bistro
2. Cheesecake Factory
3. Carrabba's Italian Grill
4. Romano's Macaroni Grill
5. California Pizza Kitchen
Top Service
1. Carrabba's Italian Grill
2. P.F. Chang's China Bistro
3. Cheesecake Factory
4. Hooters
5. Outback Steakhouse