課程名稱︰企業管理
課程性質︰必修
課程教師︰黃俊堯
開課學院：管理學院
開課系所︰財金系
考試日期（年月日）︰2010/11/08
考試時限（分鐘）：3小時
是否需發放獎勵金：是
1. Another term for efficiency is ________.
a. Doing things at the right time
b. Making sure things get done
c. Doing things right
d. Doing the right things
2. The “father” of scientific management was___________.
a. Henri Fayol
b. Robert L. Katz
c. Frederick Winslow Taylor
d. Henry Mintzberg
3. The controlling management function is largely a matter of _______.
a. Determining what needs to be done
b. Resolving conflicts
c. Enforcing rules for employees
d. Monitoring to see that tasks are accomplished
4. A pharmaceutical company manager attending a meeting of academic
scientists would be functioning in which role?
a. Informational
b. Liaison
c. Figurehead
d. Decisional
5. Almost all managerial tasks involve ________.
a. Decision making
b. Superb political skills
c. Technical skills
d. Long-term planning
6. Parochialism is __________.
a. Recognition of diverse religious beliefs
b. A tendency to view the world through a single perspective
c. A desire to leave one’s own culture for a foreign culture
d. Acceptance of diverse points of view
7. Which of the following would be likely to be true in a country with a high
power distance?
a. Rather than employ a driver, top managers would drive their own cars to
work.
b. Equity theory recognizes that individuals are concerned with _________.
c. Hundreds of statues, billboards, and posters of the leader would appear
all over the capital.
d. Top managers and employees would dress in similar ways.
8. Equity theory recognizes that individuals are concerned with ____________.
a. Employers sharing profits
b. Comparing their rewards to those of others
c. Making enough money to live on
d. Justice for all people who work
9. Which of the following is NOT a reason why managers often resort to using
heuristics?
a. They save time.
b. The thoroughly explore all alternatives
c. They seem to eliminate ambiguity
d. They seem to eliminate complexity
10. Which term best characterizes a decision that has bounded rationality?
a. Good enough
b. Not good enough
c. Rigorous and comprehensive
d. Virtually perfect
11. Which of the following is the best definition for the word satisfice?
a. Very satisfying
b. Accepts a less than perfect solution
c. Not sufficient
d. Requires a perfect solution
12. Programmed decisions work well for solving ________.
a. Both structured and unstructured problems
b. Unstructured problems
c. Structured problems
d. Poorly defined problems
13. Top managers in a organization tend to _______.
a. Make programmed decisions
b. Solve structured problems
c. Solve well-defined problems
d. Make non-programmed decision
14. Which of the following is NOT a factor that can increase the probability
of groupthink?
a. The group has more than 40 group members
b. Influential group members dominate the discussion and the
decision-making process.
c. Group leaders stress the importance of consensus above all other concerns
d. Group leaders solicit ideas from all group members without passing
judgment on their ideas.
15. Early users of work specialization early in the twentieth century found
that the practice ultimately resulted in ____________.
a. Huge and permanent productivity gains
b. Better communication among employees
c. Bored workers with low morale
d. Higher profits and better employee morale
16. Functional departmentalization groups jobs by _____________.
a. Products or services they manufacture or produce
b. Type of customer they serve
c. Tasks they perform
d. Territories they serve
17. In the chain of command, each person above you ___________.
a. Has special privileges
b. Has no right to give you orders
c. Receive higher pay
d. Has line authority
18. The personal secretary of a top manager may have ___________.
a. Power and authority
b. Power but not authority
c. Line authority but not staff authority
d. Authority but not power
19. A construction site supervisor who sees an impending thunderstorm and
tells workers to go home is demonstrating ____________.
a. Responsibility
b. Staff delegation
c. Provisional accountability
d. Line authority
20. When a top manager decides to hire an individual over the objections of
her staff she is exercising which kind of power?
a. Coercive
b. Referent
c. Legitimate
d. Expert
21. A(n) ____________ organization has a high degree of specialization,
formalization, and centralization.
a. Learning
b. Organic
c. Horizontal
d. Mechanistic
22. What is a weakness of a simple structure?
a. Reliance on a single person is risky
b. Functional specialists become insulated and have little understanding of
what other units are doing
c. Pursuit of functional goals can cause managers to lose sight of what is
best for the overall organization
d. Duplication of activities and resources increases costs and reduces
efficiency
23. The brief case “all the wrong moves” that we discussed is mainly about
a. Decision making
b. HRM
c. Motivation
d. National culture
24. The first step in any employment planning process involves making a
_________.
a. Human resource inventory
b. Job description
c. Job specification
d. Product evaluation
25. A job specification is ___________
a. A detailed description of the job
b. The description of a job that is used by an employment agency
c. Usually several pages in length
d. A list of job qualifications only
26. This is a key disadvantage to recruiting through employee referrals.
a. High cost
b. Limited to entry-level positions
c. No diversity increase
d. Lower-skilled candidates
27. The difference between firing and layoffs is that __________.
a. Layoffs are not permanent
b. Layoffs are permanent
c. Firing is not voluntary
d. Firing is not permanent
28. ______________ indicates how consistently a selection device measures a
criterion.
a. Operational scoring
b. Reliability
c. Qualification
d. Validity
29. All of the following are goals of the orientation process EXCEPT
__________.
a. Familiarize the employee with job
b. Introduce the employee to his coworkers
c. Reduce anxiety
d. Discuss payments and benefits
30. A 360-degree feedback process differs from other appraisal methods in
that it includes ____________.
a. A written easy
b. Feedback from the employee
c. Feedback from an employee’s supervisor
d. Honest feedback
31. Workplace spirituality focuses on all of the following EXCEPT
_____________.
a. Employees carrying out religious practices
b. Employees seeking to connect
c. A sense of community
d. Employees seeking meaning and purpose
32. The three elements that make up an attitude are its __________ components.
a. Affective, effective, and defective
b. Behavioral, cognitive, and misbehavioral
c. Cognitive, component, and affective
d. Cognitive, affective, and behavioral
33. An employee who brags about her company to friends and recommends all
company products as gifts is likely to have high ______________.
a. Organizational commitment
b. Organizational citizenship
c. Job involvement
d. Personal commitment
34. Which of the following are typically the most important reasons for why
managers want to increase positive job attitudes?
a. Higher rates of turnover and absenteeism
b. To decrease worker unhappiness
c. Lower rates of turnover and absenteeism
d. To increase worker happiness
35. _____________ is the unique combination of psychological traits that
describe a person.
a. Personality
b. Character
c. Behavior
d. Intelligence
36. The key to expectancy theory is that an individual’s goals ____________.
a. Are not too high and not too low
b. Match the goals of fellow workers and superiors
c. Match the rewards provide by the organization
d. Are not too high
37. If you are a person who dislikes making plans, you would probably score
high on which aspect of the Myers-Briggs Type Indicator?
a. More introvert than extrovert
b. More extrovert than introvert
c. More judging than perceiving
d. More perceiving than judging
38. Emotional intelligence includes all of the following EXCEPT
_________________.
a. Self-management
b. Self-awareness
c. Social skills
d. Cognitive skills
39. If you believe that you control your own destiny, then your personality
would be described as having a(n) ___________.
a. Internal locus of control
b. High Mach score
c. External locus of control
d. Low Mach score
40. Formal groups ___________.
a. Are defined by an organization’s structure
b. Include people who share a common interest
c. Include people who eat lunch together each day
d. Meet at a regular time and place
41. Norming is a stage of group development that occurs when ______________.
a. The group develops cohesiveness
b. The group defines its goals
c. The group struggles for leadership
d. The group defines its purpose
42. Most workers learn what is expected from them on the job from group
________.
a. Size
b. Cohesiveness
c. Roles
d. Norms
43. Solomon Asch carried out pioneering studies in understanding __________.
a. Group roles
b. Group size
c. Group status
d. Group conformity
44. The primary reason for why social loafing occurs is that output
contributions from ____________ easily be measure d.
a. The entire group cannot
b. Individuals can
c. Individuals cannot
d. The entire group can
45. Team diversity generally leads to __________ in overall team performance.
a. A dramatic decrease
b. An eventual increase
c. An eventual decrease
d. An immediate increase
46. Motivation is NOT _____________.
a. A permanent personal trait
b. Something that requires a direction
c. Something that varies from situation to situation
d. A process that leads to a goal
47. Maslow’s theory is a hierarchy because ___________.
a. All needs are important
b. Needs are satisfied sequentially
c. Needs are never truly satisfied
d. All needs are equal
48. ____________ assumes that employees have little ambition, dislike work,
and avoid responsibility.
a. Belongingness Need Theory
b. Theory Y
c. Theory X
d. Self-actualization Need Theory
49. According to Herzberg’s Motivation-Hygiene theory, ____________ are
associated with job satisfaction.
a. Hygiene factors
b. Motivators
c. Punishments
d. Rewards
50. Which three needs are recognized in McClelland’s three-needs theory?
a. Security, self-interest, affiliation
b. Achievement, power, security
c. Power, comfort, stimulation
d. Achievement, power, affiliation
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