課程名稱︰管理學
課程性質︰資管系必修
課程教師︰吳玲玲
開課學院：管理學院
開課系所︰資管系
考試日期（年月日）︰97.1.17
考試時限（分鐘）：9:10~11:40
是否需發放獎勵金：是
（如未明確表示，則不予發放）
試題 :
一.Multiple Choice 30%
1.When Ford Motor Co. bring together senior managers from marketing,R&D,
manufacturing,accounting, and finance to work together on a project team to
design a new type of sport utility vehicle,this is an example of:
A) A cross-functional team.
B) A mass-production team.
C) A continuous-process team.
D) A standing committee.
E) A small-batch team.
2.The type of control that is imposed on workers within the organization by
the shared values and standards of behavior for workers within that organization
is known as:
A) Bureaucratic control.
B) Freedforward control.
C) Clan control.
D) Feedback control.
E) Concurrent control.
3.The development of new, often radically different kinds of goods and service
is called:
A) Quantum process innovation
B) Quantum product innovation
C) Incremental product innovation
D) Incremental process innovation
E) Product development
4._______________is the fundamental rethinking and radical redesign of
business process to achieve improvements in critical measures of performance
such as cost, quality, service, and speed.
A) Product reengineering
B) Research and development
C) Process reengineering
D) Toral Quality Management
E) Efficiency monitoring
5.A manager hires a temporary secretary from an employment agency instead of
hiring a permanent secretary This is an example of:
A) Outsouring
B) On-the-job training
C) A 360-degree appraisal
D) AN RIP(realistic job preview)
E) External recruiting
6.A computer programmer who does her job well because she enjoys solving
complicated computer problems is said to be:
A) Extrinsically motivated
B) Negatively reinforced
C) Experiencing extinction
D) Intrisically motivated
E) Experiencing overpayment inequity
7.In terms of group performance, the idea that:"the whole is equal to more than
the sum of its parts" is the fundamental point in the concept of:
A) A command group
B) Synergy
C) An interest group
D) A group norm
E) Social loafing
8.Ford Motor Co. give assembly-line workers the authority to shut down the
production line whenever they believe that there is a quality defect in the
production process. This would be an example of what type of transfer of
authority to these workers?
A) Empowerment
B) Relationship-oriented power
C) Consideraiton power
D) Referent power
E) Charismatic power
9.Leadership theories that propose that the effectiveness of a leader depends
on the situation in which the leader finds herself are known as:
A) Trait models
B) Contingency models
C) Empowerment models
D) Path-goal models
E) Leadership substitute models
10.The degree to which the members of the group are attracted to membership
in the group is known as:
A) Group dynamics
B) Synergy
C) Pooled tack interdependence
D) Division of labor
E) Group cohesiveness
Essay 70%
1.Explain four ways to create a competitive advantage using Li&Fong case.
2.Discuss the advantages and disadvantages of a matrix structure of
organizational design. Under what donditions does a matrix structure foster
organizational effectiveness? Under what conditions does a matrix structure
inhibit organizational effectiveness?
3.Describe Lewin's Force-Field Theory, and give it an example.
4.Herzberg's motivator-hygiene theory argues that people have two sets of needs
.Discuss the effect of these tw sets of different needs in this model and give
one specific example of both of them.
5.Explain what is meant by the concept of "transformational leadership".
Compare and contrast "transformational leadership" with "transaction leadership
" , and give each an example.
6.Social loafing can be a very detrimental practice to the effectiveness of an
organization. Explain what is meant by this concept and discuss three specific
steps that managers can take to reduce or to eliminate this undesirable work
behaivor.
7.What's different between leadership and management? Please give each of them
an example.
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