Re: [閒聊] FTX 索賠網站已上線 常見問題整理 (07/14)

[purue (purue)]

之前kyc 遲遲未有回應 就寄信去催
Ftx suport回信叫我等流程處理

結果今天收到ftx一封信

Dear Customer:
We have noticed that you have started your KYC submission but have not provided
all requested information or documents. In order to complete the KYC process, yo
u will need to upload all requested documents as indicated on the KYC section of
the customer claims portal (claims.ftx.com). You may complete your KYC submissi
on by clicking the 'Verify' link below.

All customers are requested to provide the following information:
A valid and unexpired ID, such as a passport, national ID card, or driver's lice
nse depending on country of issuance selected.
Proof of address issued within the last 3 months, such as a utility bill, bank o
r credit card statement, internet/cable TV/house phone line bills, tax returns,
council tax bills or other government issued certifications of residence. The pr
oof of address must have your name, a date of issuance and a clearly stated addr
ess. No PO Box address is allowed.
Make sure that the pictures of your documents are clear, show all their corners
and sides, and no information is covered.
Please note that screenshots, photos of document copies, and images altered in p
hoto redactors are not acceptable.

We appreciate your understanding and cooperation in following this process. If y
ou have any questions or need further clarification, our customer support team i
s ready to assist you. Thank you for your attention to this matter.

寄信者不是ftx suport而是ftx
請問這是真的還是釣魚呢？

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Sent from BePTT on my Google Pixel 4a

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※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 61.65.252.25 (臺灣)
※ 文章網址: https://www.ptt.cc/bbs/DigiCurrency/M.1690638168.A.B60.html
推 C10202: 我kyc還沒弄完，今天也有收到這封信
→ yahooyamgoog: 寄件人信箱？
[email protected]
※ 編輯: purue (61.65.252.25 臺灣), 07/30/2023 03:59:43
推 john801110: 我也有收到
推 casterliao: 沒完成KYC 有收到+1
推 wpd: sumsub是很多平台的KYC協力單位  新聞有報
等好久了沒有新訊息 寫信過去又叫我乖乖等 欸
→ wpd: 去看一下從FTX點進去的KYC是不是轉到sumsub就知道了
→ cp296633: claims.ftx.com的kyc是轉到sumsub.com沒錯
※ 編輯: purue (61.65.252.25 臺灣), 07/31/2023 11:30:48
推 skyviviema: 我之前是多次驗證失敗不能再驗證 今天也有收到信重新
→ j49222106: 我也收到了，用Google翻譯，意思好像說可以再次kyc了
→ j49222106: 但是重新上傳身分證正反面，依然是失敗，然後又被鎖了
→ j49222106: ，才上傳一次而已耶，操
→ kmd: 我兩個帳號用護照 KYC 都是一次成功，看來身分證沒英文
→ kmd: 是個問題
→ j49222106: 我第一次是用護照，但驗證失敗，不曉得是不是照片差太
→ j49222106: 多？
推 hung7893: 我原本也有這疑問，後來通過KYC後也是導向一樣的地址，
→ hung7893: 確認不是釣魚
推 rinkai: 我submit出去的也還沒收到...
→ rinkai: 反倒是我爸因為登入不了FTX直接找kroll填寫的都收到信了
推 j49222106: 終於KYC驗證過了，我是用身分證和駕照，原來我一直都
→ j49222106: 在耍笨，只要直接相機拍照上傳
→ j49222106: 就ok了