[請益] 煩請專業大大過目一下這封信

[Porco (波魯克)]

這封信是為了跟美國一家租車公司(Thritty)

argue我被他們事後刷的一筆我認為不合理的費用

想拜託一下專業大大幫我過目一下 看有沒有錯的地方

或是看那些部份可以改比較通順

只要有給我建議的大大 我會發150~300p(稅前)聊表謝意(須在兩天內 視內容決定p幣多寡)

就拜託各位大大幫忙一下惹 感激不盡~!!

==============================(以下為正文)====================================


您好
Hello Sir/Madam:

我在上個月租了你們的車兩天(相關資料如附件)
I had rented a car in Maiami from your company last month (please see the
details as attached below)

而我現在被你們刷了一筆 102.79元的費用,包含過路費和行政處理費
Now I was just charged for $102.79 USD for Toll fee($12.88) and Admin
fee($89.91)

我覺得這筆費用的Admin fee很不合理 希望你們能把Admin fee退還給我
I think it is totally an unreasonable charge for admin fee, and I think you
should refund my money back

覺得不合理的原因有二
There are two reasons that I said it's an unreasonable charge

1.我在拿車的那一天, 我有先請問當天的櫃台人員是購買sunpass會比較省過路費的錢，
他說如果我不去Miami Beach或Key west等等，那我應該沒有必要買sunpass。顯然的，我
聽從的他的建議沒買，而現在卻被多收我這麼多錢，請問這樣合理嗎? 我可是聽從你們專
業的店員建議才這麼做的!
For one thing, on the day I was picking up my car, I had consulted your
counter agent that which way is cheaper for toll fee(that is, Buying sunpass
or not). The counter agent advised me not to buy it if we will not go to
Miami beach or Key West. As a result, I followed his advice. HOWEVER, I had
been charged for a lot of money afterward!! Don't you think that's
unreasonable? Shouldn’t have I trusted your well-trained clerks?

2.我並沒有不繳過路費的意思，我以為你們車上都有自動計費的裝置，到時再以此收費就
好，差別只在於要不要買sunpass而已，而且我視聽從了你們的店員的建議。他也沒提到有
Admin fee這種東西，誰會知道還有什麼Admin fee這種東西啊?我覺得這真的很扯
I never had intended to avoid toll fee. I thought there are some device on
your car for automatic charging and I will have been charged after the car
was returned. What I knew is that whether I had to buy a sunpass and your
clerk suggested I didn’t need. He never mentioned I will be charged Admin
fee for $89.91. I don’t think it is very decent.

基於以上兩點理由 我覺得我被收Admin fee是完全不合理的 希望這筆費用能退給我 謝謝
For the reasons above, I think that is utterly unreasonable to charge the
Admin fee on me. I hope you can get my money back for $89.91 asap.

Many  thanks.



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※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 101.139.180.122
※ 文章網址: https://www.ptt.cc/bbs/Eng-Class/M.1526806815.A.91C.html
※ 編輯: Porco (101.139.180.122), 05/20/2018 17:01:55
※ 編輯: Porco (101.139.180.122), 05/20/2018 17:41:26
→ yoson: 其實不需要一直用過去完成式 我覺得
→ yoson: https://reurl.cc/ON6y
→ yoson: 雖然我覺得成功機率不大 不過上面這個網頁建議你先要求租
→ yoson: 車公司解釋這筆費用是根據什麼收的 在針對他們的解釋抗辯
→ Porco: 租車網站(rentalcars)是說 那間租車公司(Thrifty)的條約載
→ Porco: 明未繳交過路費 每次經過收費站要多收9.99美金 但誰會去看
→ Porco: 那些細部合約啊? 而且我之前做了很多功課也都沒有提到這種
→ Porco: 狀況
→ Porco: 總之最後租車網站是說 依照某條法令他們無權介入 要我直接
→ Porco: 去找那間租車公司
推 mark32504: 不懂你的意思 你是說條約有說要扣行政費 因為正常人沒
→ mark32504: 人會看 所以不用遵守嗎？
→ Porco: 如果照條約走我一定理虧 問題是我網路上查到的注意事項 跟
→ Porco: 我美國當地很多朋友都不知道有這個東西 我事後搜尋也找不到
→ Porco: 相關的資訊 我覺得要我留意到這東西 沒有期待可能性
→ mark32504: 那你可以問問美國朋友，一般美國人對申訴這種有寫好但
→ mark32504: 一般人會忽略的條約會怎麼處理。這時候你就知道台灣服
→ mark32504: 務業有多寵客人了。