[問題] paypal索賠機制有人用過嗎？

[djert (rdxaqws)]

Asos寄錯貨後，我把商品退回並且附上資料跟他索取運費就收到以下這封信：

Hello Shih-Yu,

Thanks for getting in touch about your orders 183836246 & 183665102.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
 we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Best wishes,

Samara

ASOS Customer Care

然後我帳號就被鎖了，基於錢的關係我態度非常好的回了信，講說不然運費我自己吃但是
你要把貨款退給我，結果asos的回覆如下：

Hi there SHIH-YU,

Thanks for getting in touch about your orders 183836246 & 183665102.

I'm really sorry Shih-Yu but we wouldn't be able to process a refund for you.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
 we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Hope this helps Shih-Yu, if you have any further questions you need answering
please feel free to drop me a message so I can help further.

Best wishes,

Lakota-Mairead

ASOS Customer Care

內容就是說我無法退你錢請找paypal索賠，所以想請問版大各位有使用過paypal的索賠機
制嗎？

--
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推 a92040906   : ㄏㄏ買asos真的要有很大心臟啊 他寄錯還要承擔被鎖
→ a92040906   : 帳號的風險，我的還在申訴中  最快也要三個月才拿
→ a92040906   : 的回來
→ Nafusica    : 簡單說就是「不由分說要把你帳號關了」
→ Nafusica    : 不過走PayPal還單純一點 還有機會連運費 XD
→ djert       : Asos真的越來越爛
→ mars0803    : 必有前因 不會這樣就被鎖
噓 Marzzze     : 已拒用
推 Marzzze     : 用Paypal有保障多了 Asos根本跟路邊ebay賣家差不多
→ Marzzze     : 信心保障的服務品質
推 Marzzze     : 之前平信寄丟 死要原價寄出還有貨的商品 先把打折
→ Marzzze     : 取消 然後嗆你收到再申請退貨 才會把剩下餘款退款
→ Marzzze     : 給你  退貨運費自付 寄回去還不知道會不會出問題
→ Marzzze     :  最後只好想說算了 從此不再買
→ a92040906   : 不了解必有前因的意思，對方不是露寄就是寄錯，所
→ a92040906   : 有相關證據都附上照片，還是被鎖啊，所以沒收到商品
→ a92040906   : 以及收到不對商品都是活該的意思囉？  最好都不要
→ a92040906   : 反應不然必有前因ㄏㄏ
→ djert       : 真的每次都寄錯，很懷疑他們倉管是邊尻邊上班嗎
推 sandy1217   : 我11/10取消訂單的錢 ASOS還沒退回給我
→ mars0803    : 板上聽到的都是太常退貨被鎖 沒聽過第一次退貨就被
→ mars0803    : 鎖的
→ mars0803    : 雙11出很多包 都有處理 所以我覺得不會只退這一次就
→ mars0803    : 鎖你
推 gps0110     : 之前asos有漏寄東西給我 我用他們線上系統回報很快
→ gps0110     : 就回我而且馬上再寄出商品給我 沒有你回信的情況
→ gps0110     : 好奇信裡面說的information跟所謂的assessment是什
→ gps0110     : 麼
→ djert       : 我這是退第二次哦，就GG了
推 gps0110     : 確定對方已經收到了嗎？我退過兩雙鞋子 一個包包
→ gps0110     :  錢都很快就退回我的卡了
→ djert       : 我剛寄出，跟他索取運費就被鎖帳號了，重點他現在
→ djert       : 完全不回應任何問題，我第一次退也很快
推 onlyashin   : ASOS太誇張了吧! 不敢再買了