推 yea107: 只好買沒有獨顯的了!? 11/17 18:45
→ pig: 我的保內就醫二次,保外就醫一次,又壞了這次要跟我收二萬 11/17 18:53
→ pig: 想說不修了結果現在也沒新機可以買 11/17 18:54
→ idletime: 請問你現在那台年代是? 11/17 19:01
→ mahabharata: MBP 2011 late 11/17 19:03
推 AndyWang: 我因為顯卡問題修了三次,但是致電客服他們還是叫我繼續 11/17 20:30
→ AndyWang: 去修(已經附上三次維修紀錄),看來修三次不能換新機 11/17 20:30
推 MDRZ7: 操壞三次換一台新的?!真的假的 這麼好 11/17 20:32
推 zs870071: 爭取換新的不代表一定可以換吧? 11/17 20:45
推 AndyWang: 對了,我也寫信給Tim了,打來的新加坡客服除了叫我繼續 11/17 20:47
→ AndyWang: 去修之外,還要自己去問維修站為什麼修三次還修不好... 11/17 20:47
推 amwkscl: 買新的MacbookPro吧,蘋果不會讓你失望 11/17 22:04
推 Ghosso: 馬的 我之前電腦有問題 wifi會自動關閉再打開(隨機的),送 11/17 22:48
→ Ghosso: 修測不出原因然後就說正常,後來打電話給客服問怎麽處理也 11/17 22:49
→ Ghosso: 沒下文,臺灣蘋果客服超爛,打過去轉接高級產品專員也無法 11/17 22:49
→ Ghosso: 幫你解決,最後我送到98大樓的studioa現場測問題跟錄影他 11/17 22:49
→ Ghosso: 才幫我換主機板,還說要是還有問題就要聯絡蘋果(X!聯絡蘋 11/17 22:50
→ Ghosso: 果就沒用!X!!! 11/17 22:50
→ Ghosso: 拖了我兩三個月 還有的專員說要打回來也沒 每個專員講的還 11/17 22:51
→ Ghosso: 都不一樣 超鳥 11/17 22:51
推 johnny9667: 想問一下 要怎麼樣切換到獨顯來跑? 11/17 23:58
推 faker: 我過保後用顯卡方案修了兩次,台北優邑 11/18 00:51
→ mahabharata: 系統偏好設定,能源,最上面選項不要勾 11/18 07:26
→ ilay: 送民間更換修正過的 NV GPU? 11/18 13:35
寫了信了
Hello Mr. Cook,
I met 3 times GPU design problem, and I don’t think customer should pay
for it. I didn’t ask for a new MBP, just repair my MBP this time for free.
Apple should not be a lousy company that fail to solve GPU design problem
and suffer its 10 year supporter 3 times and pay for it twice.
I’ve been an Apple user for 10 years. I bought an iBook and 2 Macbook Pro
and recommend lots of my relatives and friends to buy Macs and solving
their Mac problems. But yesterday I may need to say goodbye to Apple and
tell people stop buying Apple products.
My 1st and 2nd MBP all have GPU design problem (2007 and 2011 MBP) and
Apple provided recall program very late. I didn’t notice the 1st recall
program and missed the due date. So I bought a new one and unfortunately
with GPU problem, too.
The 2011 late MBP was bought at Oct. 4, 2012. The GPU problem was found
Mar. 9, 2015. It was covered by Applecare so Apple replaced the motherboard
and Screen. Apple genius didn’t tell me that repaired parts only have 90
days warranty, but said the motherboard is newly made, you don’t need to
worry GPU problem happen again.
Sadly, on Nov. 15, 2016, the GPU problem happened again, Apple support chat
heard my problem, checked my repair history, and asked me to go to
authorized service provider to do hardware check.
On Nov. 16, 2016, the authorized service provider checked and found GPU
issue. But due to recall program can only use once on a mac and only with
90 days warranty, they ask me to pay for repair. I made a call to Apple, and
they said the same.
On Nov. 17, 2016, I called Apple again, my previous free motherboard
replacement should be count on Applecare but not recall program. May
I repair my Mac this time for free and they refused.
Again, I don’t think customer should pay for Apple’s GPU design problem.
I just ask Apple to repair my MBP this time for free. Apple should not be
a lousy company that fail to solve GPU design problem and punish its 10
year supporter 3 times and pay for it twice on expensive and hi-end product.
Case number: xxxxxxx
剛剛新加坡的客服還是公關部門的小姐打電話來,記錄下我講的經過,要求我提交
買過的蘋果產品序號,證明我是十年以上使用者,再幫我爭取看看
所以請大家要留屍體,盒子,紀錄序號,拍照片
剛剛我打客服電話問了
apple id沒有辦法查曾經註冊或維修過的機器
只有辦法查到正在登入使用的機器
賣掉報廢的機器當然就不會是正在登入使用的機器了
維修記錄只能用序號跟維修單號查,不能用apple id查
能查到的只剩在蘋果官網買過的機器
另:希望有好心的台中人有15或17吋MBP可以借我幾分鐘,用火線雷電線外接電腦開機,
改顯卡設定,希望我的機器還能用內顯跑正常工作,多謝。
※ 編輯: mahabharata (111.83.210.8), 11/18/2016 18:14:14
→ pig: 試看看過熱關機馬上開機看看,有機會用內顯開機 11/19 02:44
→ pig: 然後用軟體鎖在內顯使用 11/19 02:44
→ pig: 沒有正規的方式可以關掉獨顯 11/19 02:45
挖出2007年ibook送修精技的往來email,以及2007 MBP的讀顯掛掉影片
有這麼多證據,這位專員幫我申請例外維修,然後打給我選的維修中心studio A
居然,居然,studio A說查系統,我的電腦可以用免費維修,不用作例外維修了
這是多麼不可思議,明明是同一家維修店,居然突然便可以變免費維修了
然後我說明天會去送修。專員說無論如何我留機在那邊,有問題打給他處理。
這專員人還蠻好的,姓范。
oh yeah
※ 編輯: mahabharata (111.82.65.62), 11/21/2016 19:05:28