[閒聊] Blizzard TW - 雙語客服 招募

[asgard1991 (蟹腳)]

   宣傳一下，台灣暴雪在這個月已經成立了全新的客服中心，
   在下半年會提供亞太英語區客戶服務，現在正尋找有相關經驗，對
   暴雪遊戲熱誠及知識的夥伴加入客服行列

   目前客服團隊開放的職缺為
   Associate Customer Service Representative-English

    有想要挑戰的可以利用這個網址申請：
    https://careers.blizzard.com/zh-tw/openings/ozTX4fwd

    以下為職缺說明

    責任：

    Respond to customer inquiries and provide first contact resolution
    of customer issues via phone, typed-chat, and email.
    Deliver timely and accurate responses to customer questions and
    requests.
    Take personal ownership of customer requests and maintain
    accountability for follow-through.
    Perform account maintenance, data entry, and order processing
    functions.
    Provide exceptional customer experience as measured through
    customer surveys.
    Provide proactive customer communications via phone, typed-chat,
    or email when necessary.
    Display a professional, positive, and enthusiastic demeanor to
    employees and customers.
    Maintain security and confidentiality of Blizzard’s internal
    information and customer / account information.
    Escalate or refer issues beyond the scope of Tier I training and
    duties.
    Demonstrate thorough understanding of departmental policies and
    procedures.
    Support Blizzard account, payment and technical related issues.
    Other duties as assigned.

    條件：

    Excellent written and verbal communications skills in both Chinese
    and English
    Team player with a positive attitude
    Available to work days, nights, and weekends
    Comfort with using telephony related hardware and software
    Familiarity with Microsoft Windows and Microsoft Office
    Excellent attention to detail

    加分：

    Previous call center or direct customer-facing experience
    Knowledge of and passion for Blizzard games


    申請所需準備文件：
    Resume
    Cover Letter which should include:
     Why you are interested in working at Blizzard
     What games you are currently playing

--
※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 114.137.113.231
※ 文章網址: https://www.ptt.cc/bbs/WOW/M.1490329035.A.CCF.html
→ o07608: 業配文（咦）
推 owlonoak: 感覺有點血汗耶 不知道薪水多少
推 aegius1r: Available to work days, nights, and weekends
→ anadabaga: 台灣有台灣的玩法,一些不錯的工作到台灣就變質了...QQ
推 shinobunodok: 這好像有點硬
推 crazedog: 不知道標準是啥就被刷掉
推 Yanrei: 台灣老闆的標準大概是三語精通27k(？
→ lotte891: 錢夠多的話都好說吧...
推 redbeanbread: 美皮台骨吧
推 shinobunodok: 台灣老闆當然是 22K+1K英文專精+1K日文專精=24K
→ shinobunodok: 以此推類
→ meishan31: 不可以破壞行情
→ suumire: 之前應徵某個工作的確希望我有三語能力然後打算給我25k
推 Yanrei: 中英印尼文25k嗎…XD
→ Yanrei: 之前有看到一篇徵人開三語這個價格
推 mermermer: 他們要的是"中英"精通客服吧，幾週前有在Dcard看到應徵
→ mermermer: 心得文，內文有說暴雪唯一不需要經歷的職缺只有客服，
→ mermermer: 所以薪水也會反應在這上面。
→ sumarai: dcard…
推 mermermer: 那篇dcard心得文對想應徵雙語客服的人應該滿有幫助的
→ mermermer: 有用的心得文應該不分在那裡po文您說是吧?:)
推 OK8066889: 要進台灣玻璃渣英文要求滿高的，各職務都是...
→ asgard1991: 英文真的要滿好的
→ suumire: 中英日啦
推 Binns: 中英要好  對遊戲要熟  新水不差
推 usoppp: 35k一個月
→ Despairile: 英文要非常好 面試的會問多益幾分
→ Despairile: 但是我沒考 外帶電話面試他問的英文問題又無法立即性
→ Despairile: 回應 就GG了
→ Despairile: 然後他們中文的電話客服已經不收人了
→ Despairile: 還有應該會輪3班
→ HanLYeMd: 只有托福沒有多益 只能被刷惹
推 a0kevin0: 說實話翻譯很難，文章比想像中更長更複雜，平常遊戲不是
→ a0kevin0: 玩英文版的可能翻不出一半，本魯多益935
→ crazedog: 同樣沒考多益GG 只能自我安慰不用因為輪班不能出團...
推 LoveIvy: 35ㄧ個月 要輪班
→ LoveIvy: WG之前38
→ LoveIvy: 要應徵的話最好是一直都玩英文版
→ jetk4555: 光英文就刷掉9成
→ Despairile: @LoveIvy 我聽說WOW的客服英文需求比較高
噓 fang771102: .