[問題] 美國集貨網購訂單被扣

[frogangelar (蛙蛙)]

請問有版友遇過這種狀況嗎？

跟美國知名戶外用品網站下訂單
地址就填代運業者在美國境內的集貨倉
卻收到訂單被扣的通知，及以下信件，
請問該怎麼回信才不會被砍單呢？
不知有沒有版友有經驗可以提供建議，感謝

以下信件原文：
————————————————————-

We apologize, but your order has temporarily been placed on hold. Certain elem
ents of your order indicate that your item(s) may be exported.   Prior to ship
ping your order, we need to verify that the ordered item(s) will not be leavin
g the United States without the valid authorization or export license issued b
y the U.S. Government.  Please answer the following questions (by responding t
o this email) to aid in processing your order:

1)  Who is the end user of the product(s) you have ordered?

2)  What is the end use of the product(s) you have ordered?

3)  Where is the final destination of the product(s) you have ordered? (Please
 respond with a city and country)

4)  Why was your order submitted internationally?

5)  Why is your order shipping to a freight forwarder?

Thank you in advance for your cooperation. Once we receive this information vi
a email at [e-mail], we will continue processing your order.

Please note that your order is currently on HOLD. We would greatly appreciate
a response within 7 days of the original status update email. If we do not hea
r from you by then, we will proceed with the cancellation of your order. Unfor
tunately, the cancellation of your order may result in reallocation of this it
em(s) to another customer. We apologize for any inconvenience this may cause!
———————————————————————
Ps1. 我購買的商品是單純的登山用品（頭燈、鞋子、水袋）非列管中的禁運品

Ps2.有先諮詢集貨代運業者，但對方姿態擺很高，要我自己想辦法，說他們沒有義務要協
助我(ｰ ｰ;)！


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※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 111.82.27.96 (臺灣)
※ 文章網址: https://www.ptt.cc/bbs/e-shopping/M.1598055723.A.274.html
→ mosszombie: 看起來不是禁運品的問題
推 mosszombie: 有東西需要美國政府放行才能出口
→ frogangelar: 我猜可能是品牌的問題，戶外用品網
→ frogangelar: 站有九成的品牌是不給寄國外的，可
→ frogangelar: 能怕海外代理商抗議，所以我才用代運
→ frogangelar: ，代運地址也是美境內，想不通他怎
→ frogangelar: 麼認定我是寄海外。
→ flyalan: 因為他查到那是代運倉庫地址，代運本來就
→ flyalan: 沒有義務要幫你作假，到時候有問題是不是
→ flyalan: 又要上來一篇抱怨
推 mosszombie: 他已經很明確寫著需要政府單位放行了
→ mosszombie: 你那個地址被判定可能被運出境才這樣
推 s941745: 很多品牌官網不寄集貨啊，哪有什麼想不
→ s941745: 通的，很多連美國境外信用卡都不收你知
→ s941745: 道嗎？
→ maplelove422: 集貨本來就沒有義務幫你處理吧...
推 lunanightcat: 不能運出境的本來就不能寄給集運啦
推 kidofphantom: 應該是某些走的稅則需要輸出許可證.
推 hikionly: 如果都是自用，照實回答就可以了。要不
→ hikionly: 要放行就由他們決定。
推 minilemon: ＃4 ＃5就說了啊 你在海外下單 收件地
→ minilemon: 址又是集運 他們就能抓啊
推 acerabbit: 你是不是不小心買了ITAR 項目的東西？
→ XXXXLINDA: 哪家集運和運動品牌？
推 fo11ow: 該不會是戶外「打獵」用品或是零件吧